About us
What is Blue Terra? π
What is a carbon-neutral company?
Why the name Blue Terra?
What is Blue Terra's ultimate goal? π₯
Do we have an app? π€³
Order
How will I know Blue Terra has received my order? π
How do I place an order on Blue Terra? π§
Can I cancel my order? π€¨
Can I amend my order after confirmation?β
Can I order a gift card? π
I have received the wrong item π
An item is missing from my order π₯Ί
How do I find a specific item? π
Payment
How can I pay on Blue Terra? π³
Why is my payment declined? π±
Can I use more than one discount? π
Why is the price of some sustainable products more expensive than unsustainable products? πΈ
Is there a minimum order?
Do you offer installment plan? π€«
Can I pay by cash at the delivery? π€
Packaging
Will I receive my order with the brand packaging or Blue Terra packaging? π¦
Can I select a Gift Packaging? π
Delivery
Will we deliver in countries other than the UAE and KSA?
When will I receive my order? π
Can I choose my delivery day and time? π
How do I track my parcel? π
Can I pick up my order and not have it delivered? πΆββοΈπΆββοΈ
How can I change my delivery address? π
I have not received my order π³
Return and Refund
Can I return an item?
How much does it cost to return an item? πΈ
How long do I have to return an item once my order is received? β³
How do I do to return an item?
When will I get my refund?
Can I reuse a promo code if I return an item?
Can I return/exchange a gift? π
Customer Care
Can I share my feedback? π£
Who shall I contact if I have further questions? π¬
How do I leave a product review?
My Account
How do I reset my password? π
I signed up for a user account but didnβt receive my confirmation email π©
How can I change the email address for my account? β
How can I Delete My Account and My Data?
How do I view my order history?
Sustainability and Recycling
How can I recycle my empty and used products? β»οΈ
How do you plan on staying sustainable? ποΈ
How do you claim in the orders there's 0 kg of carbon emission? ποΈ
Products
Do sustainable products have the same efficiency as unsustainable products? π§΄
Are the products certified? π
Are there maximum quantities that I can order of a particular product?
Are our products cruelty-free? Are they tested on animals? π
Will more brands and products be added?
Are our products Halal?
Are our products gluten free? πΎποΈ
Are our products organic? π
Are our products vegan? π
Membership
What is the membership for?
How much does the membership cost?
Am I charged for the first month membership?
Can I order if I don't have a membership?
Do you have options for quarterly, semi-annually or annually?
Can I put my membership on hold?
How do I cancel the membership?
Can I have more than one address per membership?